Unfortunately, real live technical support is going the way of the car
carburator. I've used Enercalc for years and think it is a good engineering
software package, so I don't recommend abandoning it. If you wish, send your
question to me and I will see if I can answer it, (or post it on this
listserver and you might get a dozen responses).
Larry Hauer, S.E.
>From: Padmanabhan Rajendran <rakamaka@yahoo.com>
>Reply-To: <seaint@seaint.org>
>To: seaint@seaint.org
>Subject: Enercalc, again
>Date: Thu, 12 Jul 2007 07:26:36 -0700 (PDT)
>
>I am having tough time getting to a human being at Enercalc. There is,
>apparently, no phone operator at any time of the day. Only their, stupid,
>machine prompts one to leave a message with a promise to "....return your
>call as soon as we can". The promise remains a mirage. Calls are never
>returned and emails are never responded to. My email, dated 6/29, to
>Eneraclc is still awaiting a response. In addition, I spoken to that
>robotic phone thrice. Either the company is overwhelmed with questions from
>users (speaks for the quality of the software) or the company is being run
>by only two or three individuals.
>
>Am I the only unfortunate soul who bought that software?
>
>There have been several posts in the past where the poor technical support
>from the STAAD software Company were reported. I think similar campaign is
>due for Enercalc so that individuals considering buying that software can
>be warned.
>
>Rajendran
>
>
>---------------------------------
>Yahoo! oneSearch: Finally, mobile search that gives answers, not web
>links.
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