Ditto.
About 7 years ago I bought Mathcad light for about $150. Easily enough for me as I don't need to graph a differential equation. Had a few small questions which they were happy to answer. Can't justify $900, (or whatever it is) + upgrades. I'll just use Excel and complain.
>>> On 11/7/2007 at 8:48 PM, Bill Polhemus <bill@polhemus.cc> wrote:
>>> On 11/7/2007 at 8:48 PM, Bill Polhemus <bill@polhemus.cc> wrote:
Bill Polhemus wrote:
> When Mathcad was synonymous with "Mathsoft, Inc." I found that it was
> pretty easy to get customer support on typical issues like
> installation and media bug-a-boos, licensing, etc.
>
> Now that they've gone over to PTC, it's like dealing with Microsoft.
> No, worse, it's like dealing with Software AG or one of these other
> big, impersonal B2B outfits that don't even reckon with "small fry"
> like a single user. Everything's geared toward big corporate accounts.
> They don't even sell Mathcad in "boxes" anymore, if you want a single
> copy you have to get a Digital Download, and they fob it off on
> Digital River.
>
> I won't go into the details, but suffice it to say I paid almost $300
> for the Mathcad 14 upgrade, then needed to reinstall but I can't get
> anyone there to help me re-download the software, etc. It's just nuts,
> like I've flushed that money down the toilet or something.
>
> Anyone else have similar problems dealing with these people?
Ho-kay, so nobody cares but me. Fine, I'll continue my conversation with
myself, then.
I finally got with someone at PTC who was able to help me. They were at
a loss as to why I couldn't log on to any other part of their site, and
suggested I contact User Support blab-blah-blah. Sure, I'll do that next
time I have a couple of hours to kill hanging near the phone for when
they finally answer (and here's hoping it's someone whose native
language is U.S. English).
So, here it is a couple of days later, and I checked and found that
there is a service update for the software. I go there to download the
service update and lo and behold, you have to enter a login just to
download. Tried all the logins I could come up with, nothing works.
Can't get the service release.
Tragic.
I miss Mathsoft very, very, VERY much.
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> When Mathcad was synonymous with "Mathsoft, Inc." I found that it was
> pretty easy to get customer support on typical issues like
> installation and media bug-a-boos, licensing, etc.
>
> Now that they've gone over to PTC, it's like dealing with Microsoft.
> No, worse, it's like dealing with Software AG or one of these other
> big, impersonal B2B outfits that don't even reckon with "small fry"
> like a single user. Everything's geared toward big corporate accounts.
> They don't even sell Mathcad in "boxes" anymore, if you want a single
> copy you have to get a Digital Download, and they fob it off on
> Digital River.
>
> I won't go into the details, but suffice it to say I paid almost $300
> for the Mathcad 14 upgrade, then needed to reinstall but I can't get
> anyone there to help me re-download the software, etc. It's just nuts,
> like I've flushed that money down the toilet or something.
>
> Anyone else have similar problems dealing with these people?
Ho-kay, so nobody cares but me. Fine, I'll continue my conversation with
myself, then.
I finally got with someone at PTC who was able to help me. They were at
a loss as to why I couldn't log on to any other part of their site, and
suggested I contact User Support blab-blah-blah. Sure, I'll do that next
time I have a couple of hours to kill hanging near the phone for when
they finally answer (and here's hoping it's someone whose native
language is U.S. English).
So, here it is a couple of days later, and I checked and found that
there is a service update for the software. I go there to download the
service update and lo and behold, you have to enter a login just to
download. Tried all the logins I could come up with, nothing works.
Can't get the service release.
Tragic.
I miss Mathsoft very, very, VERY much.
******* ****** ******* ******** ******* ******* ******* ***
* Read list FAQ at: http://www.seaint.org/list_FAQ.asp
*
* This email was sent to you via Structural Engineers
* Association of Southern California (SEAOSC) server. To
* subscribe (no fee) or UnSubscribe, please go to:
*
* http://www.seaint.org/sealist1.asp
*
* Questions to seaint-ad@seaint.org. Remember, any email you
* send to the list is public domain and may be re-posted
* without your permission. Make sure you visit our web
* site at: http://www.seaint.org
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